There is no point in creating a journey map that is not actionable. But how to make sure that all the efforts are not a waste of time? To help you with that, Debbie Levitt, MBA, the CXO of Delta CX, a CX and UX strategist, researcher, designer, and trainer since the 1990s, will dive into the topic and share her experience at an online event. You will learn: 💡What research methods are best to collect data for your journey maps; 💡How to tell an actionable journey map from its useless siblings; 💡 The ways to build a journey map you might not know, but that will certainly empower your customer experience initiatives. The talk will be followed by the Q&A session. Come up with questions to ask Debbie😎 https://how-to-build-actionable-cjms.eventbrite.com/?aff=commslack