How to measure your customer journey performance effectively?
Keith Kmett, CCXP
Kmett, Customer Experience Advisor for Medallia
, knows the way and he’s going to share it with you at our online event on April 27.
In this session you will learn:
🧨 what are the key performance indicators (KPIs) of your customer journey map;
🧨 what data to use to improve your customer experience;
🧨 how Keith approaches the segmentation of chosen metrics
🧨 a real-life example of a customer journey;
🧨 even more valuable insights.
Sign up ☞ https://measuring-customer-journey-performance.eventbrite.com/?aff=commslack