How to measure your customer journey performance effectively? Keith Kmett, CCXP Kmett, Customer Experience Advisor for Medallia, knows the way and he’s going to share it with you at our online event on April 27. In this session you will learn: 🧨 what are the key performance indicators (KPIs) of your customer journey map; 🧨 what data to use to improve your customer experience; 🧨 how Keith approaches the segmentation of chosen metrics 🧨 a real-life example of a customer journey; 🧨 even more valuable insights. Sign up ☞ https://measuring-customer-journey-performance.eventbrite.com/?aff=commslack