Hi Guys! I hope everyone is having a good day, I ...
# ask-a-growth-question
Hi Guys! I hope everyone is having a good day, I need help tracking our abandoned leads. I am trying to track where the leads abandoned our questionnaire using GTM and were using the Gravity forms plugin as our form. This is the page https://3financialgroup.com/visitor-questionnaire/As you can see, the URL doesn't change even if you try to answer it and go to the next page. There is also no unique ID to use and I am going nowhere. I hope someone could help me with this. I am pretty new to using GTM and this seems to be a bit complex as we are using the gravity forms plugin.
id look at either using the unique ids or modifying the plugin to post a custom event per step.
other approach is to try something like hotjar.com to visually track and watch where users are dropping off, which is also illuminating.
theres also quite abit here but its not really step by step tracking - i assume you can do entire form submission ok? https://www.analyticsmania.com/post/track-gravity-forms-with-google-tag-manager/