Isaiah Fedur

06/08/2022, 8:18 PM
Last 90 days our NPS score is around 64. From users using the web app. They are presented with a 1-10 scale of how they rate our service and features. I'm not sure if the 0's are a miss click or not but it's something I want to work with. We are using Appcues for this NPS scoring

Vishal ( )

06/15/2022, 8:22 PM
do you try to follow up with people on phone who marked 0?