Last 90 days our NPS score is around 64. From users using the web app. They are presented with a 1-10 scale of how they rate our service and features. I'm not sure if the 0's are a miss click or not but it's something I want to work with.
We are using Appcues for this NPS scoring
Vishal ( Optiblack.co )
06/15/2022, 8:22 PM
do you try to follow up with people on phone who marked 0?