Weekly Question Poll <!channel>
Because the topic of next week's growth talk live event is Customer Journey Map, the question of the week is:
Should customer-journey maps be used for:
1️⃣*Evaluating current-state experiences* (how your customers currently perceive their interactions with your organization)
2️⃣*Designing ideal-state experiences* (Future-State journeys that reveal areas where your organization can beat the competition)
Let us know in the thread of this message what is most important to you when creating customer journey maps for your business.