@Tina, I agree with you that it's not always the tooling. Sometimes it's user/buyer behavior which can give you insights on product adoption or success. Sometimes simple tactics can boost retention.
With respect to your other question, I don't have a SaaS platform. I'm working on further building our practice overall but we support early/growth stage firms and help them operationalize effectiveness in their GTM tech stacks. We do that through fractional RevOps consultancy around strategy, process and building technical frameworks and tooling.